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Pashmal is a distinguished luxury brand rooted in the rich weaving traditions of Kashmir, dedicated to bringing you authentic pashmina shawls, pherans, cord sets, and more. Each piece we curate reflects generations of artisanal skill and pays homage to India's heritage of fine craftsmanship. From the loom to your wardrobe, we're committed to quality, authenticity, and timeless design — because true luxury should never go out of style.

Orders are typically dispatched within [1–2] business days of confirmation. Once shipped, delivery usually takes [4–7] business days for metro cities and [7–10] business days for other locations across India. You'll receive a tracking link via SMS/WhatsApp/email as soon as your order ships. For international orders, delivery typically takes [10–15] business days depending on your location.

We'd love to work with you! For bulk or wholesale orders, please write to us at [info@pashmal.com] or reach out on WhatsApp at +91-7743002929 with your requirements (product type, quantity, and location). Our team will get back to you within 24 hours with pricing and minimum order details.

Yes, Cash on Delivery is available on most pin codes across India. You can select COD as your payment option at checkout — if it's available for your location, you'll see it as a payment method. For faster processing and to avail our special discounts, we recommend prepaid orders.

You can request a return within [7] days of delivery — the item must be unused, unwashed, with all original tags and packaging intact. Once we receive and inspect the returned item, your refund will be processed within [5–7] business days as [store credit / original payment method]. Please note that customized or final-sale items are not eligible for return. For any issue, write to us at info@pashmal.com or WhatsApp us at +91-7743002929, and we'll take care of it.